Compliance has never been so important. This means that we all have to be aware of the ethical and compliance requirements expected of us. No-one does more than we do to ensure that this is the case. This is why we have a team of Compliance and Training Officers whose job it is to ensure that the highest standards are being maintained at all times. They are supported by our Mentoring Team who work with new fundraisers to ensure that they know what is expected of them and to enable them to follow the guidelines.
We also have particular measures to maintain our high standards. For example, there is automatic detection of multiple sign-ups that can help to identify potentially vulnerable supporters. In the case of lottery sales, we restrict people under the age of 26 to single tickets only. We also have a very robust whistle-blowing system to identify bad practice which works alongside our transparent digital complaints recording procedures.