Welcome Call Assistant

Posted 4 weeks ago

Unique Fundraising Ltd is one of the most successful organisations within the Fundraising Industry with over 25 years knowledge and experience in direct sales and fundraising. We currently have 2 vacancies for a Welcome Call Assistant to join our established team on a permanent basis.

The position is calling supporters who have signed up to support a charity; to verify their personal details and to obtain feedback for the customer service experience.  There is no cold-calling.  Working hours are 35 hours per week, on a 7-hour shift pattern between the hours of 10am & 7pm  Monday to Friday.  The candidate must also have a flexible approach to working patterns to meet the needs of the business. This position is office based.

We are looking for a customer service advisor, with good interpersonal and team working skills.  Call centre experience is not essential as full training will be given. 

Duties;

The ability to adapt to compliant scripts to ensure our clients obligations are met in delivering the required KPI’s.

You will be dedicated to ensuring donors are satisfied with the supporter journey.

Consolidation of information to ensure that the supporters have been fully informed at the initial point of sale.

Excellent attention to detail / data entry required and the ability to absorb information and relay in a calm professional manner at all times.

All calls are recorded for training and monitoring purposes.  Compliance and call quality are key for this role.

Generating reports to immediate line manager when requested

Skills Required;

Essential

  • Excellent team player – ability to work well as part of a close team with a focus to meet set targets (KPI)
  • Confident, clear and professional telephone manner
  • Excellent Communication Skills both written and verbal
  • Excellent time-keeping / attendance with the flexibility to meet the needs of the business

Desirable

  • Experience within a customer services environment
  • Experience working in a fast-paced Call-Centre environment
  • Business Administration NVQ level 2
  • Customer Service NVQ level 2

Annual Salary of £23,423. Workplace pension and annual leave entitlement of 25 days plus bank holidays (with the potential to increase to 30 days annual with time served)

Please note; we are unable to respond to all applications so if you do not hear back from us within 2 weeks of the closing date, please presume that you have been unsuccessful on this occasion.

Job Type: Full-time – Permanent

Job Features

Holidays

25 Days + Bank Holidays

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